Associate Director, Public Health & Intelligence (PHI), NHS National Services Scotland (NSS)
Carol has responsibility for a varied strategic portfolio including consultancy, research and knowledge services within the PHI strategic business unit. In the last two years, she has assumed the role of champion and advocacy for innovation including the Scottish Government’s CivTech® programme and, as a founding Challenge Sponsor and member of the CivTech Advisory Board, is committed to promoting this highly innovative approach to organisations across the public sector. She believes that partnerships and collaborations with innovative academic and business partners must be embraced to address the challenges faced by the NHS and public sector services to reduce the inequity of outcomes in Scotland and beyond. More recently, Carol has been invited to sit on a UCL Commission for Mission-Oriented Innovation and Industrial Strategy to advise the UK Government on mission-led innovation.
Prior to joining NSS, Carol held a number of senior posts in the NHS and Scottish Government. She has also worked in commercial organisations including the pharmaceutical industry. Carol’s background is in Microbiology and her career within the NHS has been wide and varied. She has worked in cancer research, clinical and public health microbiology, as well as in service redesign and modernisation. During her time with Scottish Government she was responsible for a number of national quality improvement and infrastructure programmes and projects including four years as Director of the National Patient Experience Programme.